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Nov 20, 20242 min read
Are bots better listeners than us?
There’s no escaping them. AI bots are everywhere. Until recently they were just directing our calls to the right (or wrong) department....
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Oct 15, 20241 min read
Be a safe space
The special guest on our latest edition of The Talk Show, Dr Erin Thompson, shared some invaluable insights on helpful and not-so-helpful...
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Aug 28, 20243 min read
We all need hope – so let's create some
I recently passed the thousand-hour mark as a crisis phoneline volunteer. It’s without doubt one of the best things I’ve done in my life...
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Jun 24, 20241 min read
Forgiveness – Stories from the Front Line
Earlier this year, the BBC ran a series of radio programmes featuring stories of trauma and transformation from The Forgiveness Project,...
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May 19, 20241 min read
You and yours
I just heard a piece on BBC R4 about the increasing links between financial problems and mental health issues across the UK. A young mum...
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May 17, 20243 min read
A difficult conversation? No thanks!
What’s the best way to handle a difficult conversation? Well, here’s a radical suggestion. Don’t have it. I’m not suggesting you duck it....
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Apr 12, 20243 min read
Pay attention!
How many times at school were you told to pay attention? Whenever I ask students that question, eyes roll, calculators come out – the...
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Mar 30, 20242 min read
Kindness is catching
Taking personal responsibility for the health of all our relationships is something we can all do right now – without asking permission.
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Feb 19, 20243 min read
If you want to connect, park your disapproval
It’s important to try to connect with the person before challenging their ideas or opinions
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Feb 12, 20243 min read
The difference between creative and destructive conflict? A single word.
I had an aha-moment the other day, when a jigsaw piece I’d been turning round and around for ages in my mind finally became recognisable...
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