Are bots better listeners than us?
There’s no escaping them. AI bots are everywhere. Until recently they were just directing our calls to the right (or wrong) department....
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Oct 151 min read
Be a safe space
The special guest on our latest edition of The Talk Show, Dr Erin Thompson, shared some invaluable insights on helpful and not-so-helpful...
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Aug 283 min read
We all need hope – so let's create some
I recently passed the thousand-hour mark as a crisis phoneline volunteer. It’s without doubt one of the best things I’ve done in my life...
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Jun 241 min read
Forgiveness – Stories from the Front Line
Earlier this year, the BBC ran a series of radio programmes featuring stories of trauma and transformation from The Forgiveness Project,...
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May 191 min read
You and yours
I just heard a piece on BBC R4 about the increasing links between financial problems and mental health issues across the UK. A young mum...
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May 173 min read
A difficult conversation? No thanks!
What’s the best way to handle a difficult conversation? Well, here’s a radical suggestion. Don’t have it. I’m not suggesting you duck it....
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Apr 123 min read
Pay attention!
How many times at school were you told to pay attention? Whenever I ask students that question, eyes roll, calculators come out – the...
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Mar 302 min read
Kindness is catching
Taking personal responsibility for the health of all our relationships is something we can all do right now – without asking permission.
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Feb 193 min read
If you want to connect, park your disapproval
It’s important to try to connect with the person before challenging their ideas or opinions
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Feb 123 min read
The difference between creative and destructive conflict? A single word.
I had an aha-moment the other day, when a jigsaw piece I’d been turning round and around for ages in my mind finally became recognisable...
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