Are bots better listeners than us?
There’s no escaping them. AI bots are everywhere. Until recently they were just directing our calls to the right (or wrong) department....
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Nov 44 min read
Buckle up – it's going to be a bumpy ride
After a week that saw devastating floods in Spain and angry crowds turn on the Spanish King and prime minister, we ask – how is the...
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Oct 151 min read
Be a safe space
The special guest on our latest edition of The Talk Show, Dr Erin Thompson, shared some invaluable insights on helpful and not-so-helpful...
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Sep 303 min read
Conversation, connection, community
The word ‘community’ gets tossed around a lot these days. ‘The Muslim community', 'the Jewish community', 'the gay community' – we hear...
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Sep 232 min read
Hands up who likes conflict
You don’t? Well, you’re not alone. In fact, most people say they avoid it like the plague – and it’s easy to see why. Conflict can...
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Sep 53 min read
We need a talking revolution
We’ve got a big problem, we human beings. Bigger than plastic in the oceans and toxins in the air, bigger even than climate change. It’s...
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Aug 283 min read
We all need hope – so let's create some
I recently passed the thousand-hour mark as a crisis phoneline volunteer. It’s without doubt one of the best things I’ve done in my life...
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Aug 84 min read
How to stop a civil war
‘Civil war is inevitable’ said Elon Musk the other day, posting on X about the recent violent disorder in the UK. But – as we saw in the...
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Aug 24 min read
'We need a peace process.' (3)
So, there’s conflict in some aspect of your life and you want – need – to start a personal peace process, doing ‘what you can, with what...
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Jul 293 min read
'We need a peace process.' (2)
Where is the ‘ordinary person’ in the peace process? And what can they do? Well, it depends on what you mean by a peace process....
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Jul 193 min read
'We need a peace process.'
Were you shocked by the assassination attempt on Donald Trump? I wasn’t. I was surprised, certainly, as with any dramatic, unexpected...
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Jul 72 min read
A Democracy of One
It’s easy to view democracy as being just about elections. But as we’ve just seen in the UK, democracy isn’t that straightforward –...
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Jul 12 min read
If I want to stop smoking, at least I know I smoke!
But if I’ve got a bad communication habit, chances are I'll be blind to it. I'm so used to it, it’s just part of who I am. Multiply that...
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Jun 241 min read
Forgiveness – Stories from the Front Line
Earlier this year, the BBC ran a series of radio programmes featuring stories of trauma and transformation from The Forgiveness Project,...
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Jun 162 min read
You don't have to be mad to work here – just poison-proof...
A quarter of the UK workforce has suffered conflict in the past year, according to the CIPD's 2024 Good Work Index report. 'But those...
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Jun 103 min read
'Let me be clear…'
Elections can be trying times for the keen creative conversationalist. Understanding first, being open, challenging well and meeting...
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Jun 33 min read
An organisation’s most valuable asset is its people – right? Wrong.
It’s often said that an organisation’s most valuable asset is its people – but that’s not strictly true. It’s in the spaces between...
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May 273 min read
Creative – moi?
I read a couple of articles recently about how to be more creative at work. They’re useful pieces, one focusing on how to increase...
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May 191 min read
You and yours
I just heard a piece on BBC R4 about the increasing links between financial problems and mental health issues across the UK. A young mum...
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May 173 min read
A difficult conversation? No thanks!
What’s the best way to handle a difficult conversation? Well, here’s a radical suggestion. Don’t have it. I’m not suggesting you duck it....
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